Identifying brands as Black-owned can pay off for businesses
By: Michael Walschots, Postdoctoral Fellow, Johannes Gutenberg University of Mainz Labeling businesses as Black-owned can significantly boost their sales, we found in a recent study. In June 2020, the business-review website Yelp introduced a feature allowing consumers to search for Black-owned restaurants. As professors who study digitization, inequality and the economics of technology, we were interested in understanding its […]
Cutting marketing spending often backfires on businesses – new research could help investors distinguish shortsighted cuts from smart ones
By: Andre Martin, Assistant Professor of Marketing, University of Notre Dame Businesses are often tempted to cut their marketing budgets for the short-term savings it provides – but those cuts can cause problems in the long term. A new study my colleague Tarun Kushwaha and I published in The Journal of Marketing proposes a method for predicting whether these counterproductive […]
More than just ‘we’re sorry’ – how companies can make apologies we will actually believe
By: Park Thaichon, Associate Professor of Marketing, University of Southern Queensland and Sara Quach, Senior Lecturer in Marketing, Griffith University When a company makes a mistake – such as a marketing misstep or a product failure that leads to a recall – a good apology can make a big difference in how we as customers feel about […]